FAQ

FILORGA SKINCARE

  • What is Hyaluronic acid ?

    Hyaluronic acid is a major constituent of the extracellular matrix of the dermis, which it helps to structure and organise. Its remarkable properties allow it to ensure the filling of the ‘support mat’, protect the cells (fibroblasts) and organise the collagen fibres. Capable of holding 1,000 times its weight in water, hyaluronic acid is also known for its strong moisturizing properties. Naturally present in various body tissues (skin, cartilage, etc.), this exceptional molecule is used in many fields (ophthalmic surgery, treatment of osteoarthritis), particularly in the field of non-surgical anti-aging procedures as a wrinkle filler. It is also used in cosmetics for its moisturizing and wrinkle-filling properties.

  • What type of hyaluronic acid do the Filorga products contain?

    Within NCEF, our core formula, we integrate hyaluronic acid with a high molecular weight encapsulated in chronospheres to be absorbed deep into the skin. Other products also integrate hyaluronic acid of different molecular weight (medium for a deep hydrating action or ow for an intense plumping action).

  • What is NCEF ?

    NCEF Filorga’s exclusive complex containing revitalizing and anti-aging ingredients (vitamins, co-enzymes, anti-oxidants, amino acids, minerals, etc.)

  • What are chronospheres?

    Chronospheres are vectors that enable absorption of active ingredients, in which we have encapsulated the hyaluronic acid and NCEF. This exclusive formula is the core of all our skincare creams.

  • What are Chronospheres?

    Chronospheres are vectors that enable absorption of active ingredients, in which we have encapsulated the hyaluronic acid and NCEF. The core of this exclusive formula is present in all our skincare creams.

USEFUL INFORMATION

  • Where can I buy Filorga products?

    Filorgas Anti-age, Medi-cosmetique products are distributed at Shopper Drugs Mart, Murale and Nordstrom. To find the nearest point of sale, click here.

  • What are the shipping fees?

    - For all orders under 100$CAD, the customer will pay shipping fee depending on his shipping destination.
    - For all orders over 100$CAD, shipping fees will be offered.

  • How long is the delivery?

    Filorga’s e-shop bills and ships its products only to addresses in Canada.
    Orders placed on Filorga.com are shipped and delivered on business days (Monday to Friday, except holidays) by Canada Post.
    Orders placed on Saturdays and Sundays are processed the next business day.
    The delivery time is 3 to 5 working days. This time is a typical average time and corresponds to processing times and delivery orders.

  • How to return a product bought on Filorga e-boutique?

    For any return request, please contact Filorga customer service who will explain the terms and conditions of exchange and refund:
    - by email at contact.canada@filorga.com
    - by phone at +1 (855) 766-1558

  • Is it possible to return in store a product purchased on our website?

    It is not possible to return a product purchased online.
    For any return request, please contact Filorga customer service who will explain the terms and conditions of exchange and refund:
    - by email at contact.canada@filorga.com
    - by telephone at +1 (855) 766-1558.

  • What are the means of payment accepted on the Filorga e-shop?

    We accept payments with the following credit cards:
    - MasterCard
    - Visa / CB
    - Amex
    - Apple Pay
    - Android Pay

    Unfortunately, we do not accept:
    - Credit cards with a billing address located outside of Canada.
    - Counter-refunds
    - Checks and money orders

    Important: For your security, your name and billing address must be identical to those on the card used for payment. We reserve the right to cancel any order that does not meet these conditions.

FORMULAS

  • How can I get a list of ingredients of a FILORGA product?

    The complete list of ingredients is indicated on each packaging. We can provide a complete list of ingredients. Please reach out to contact.canada@filorga.com .

  • Do Filorga products contain synthetic ingredients?

    Filorga primarily seeks to provide the most effective formulas, and hence it is possible to find synthetic molecules in some of our products as they are more effective than natural active agents.

  • Are FILORGA products tested on animals?

    We do not conduct any tests on animals and comply with the European regulations prohibiting the use of such methods.

  • Once opened, for how long can I use a product?

    We mention the PAO (period after opening) on each product. So you can see, on our packaging, a pictogram representing an open jar indicating the recommended period of use.