FAQ

FILORGA SKINCARE

  • What is hyaluronic acid?

    Hyaluronic acid is a major constituent of the extracellular matrix of the dermis, which it helps to structure and organise. Its remarkable properties allow it to ensure the filling of the ‘support mat’, protect the cells (fibroblasts) and organise the collagen fibres. Capable of holding 1,000 times its weight in water, hyaluronic acid is also known for its strong moisturizing properties. Naturally present in various body tissues (skin, cartilage, etc.), this exceptional molecule is used in many fields (ophthalmic surgery, treatment of osteoarthritis), particularly in the field of non-surgical anti-aging procedures as a wrinkle filler. It is also used in cosmetics for its moisturizing and wrinkle-filling properties.

  • What type of hyaluronic acid do the Filorga products contain?

    Within NCEF, our core formula, we integrate hyaluronic acid with a high molecular weight encapsulated in chronospheres for profound skin benefits. Other products also integrate hyaluronic acid of different molecular weight (medium for a deep hydrating action or ow for an intense plumping action).

  • What is NCEF?

    NCEF Filorga’s exclusive complex containing revitalising and anti-ageing ingredients (vitamins, co-enzymes, anti-oxidants, amino acids, minerals, etc.)

  • What are chronospheres?

    Chronospheres are vectors that enable absorption of active ingredients, in which we have encapsulated the hyaluronic acid and NCEF. The core of this exclusive formula is present in all our skincare creams.

  • Where can I buy Filorga products?

    Filorga Anti-aging products are distributed in Nordstrom and online. To find the nearest point of sale,click here

  • Is it possible to order samples?

    We do not ship samples by post. We reserve our test samples for our points of sale that give priority to proper guidance and try to provide the best care to meet individual needs. You can also visit our points of sale for some test products that will help you to discover the sensorial textures of our products.

RETURN POLICY

  • How to return a product?

    Filorga is committed to customer satisfaction. If you are not completely satisfied with your purchase, you may return your unused product(s), in the same condition that you received it, within 30 days of your purchase. Full returns must include all products shipped, including any gift with purchase, promotional products or samples. Please note, original shipping and handling fees are non-refundable. You can download the return form HERE.

    We please ask you to send an email to Hello@filorga.com with your name, address, phone number, items to be returned with an explanation, web order invoice #, and the tracking number of the package so that we may expedite the process for you.
    All product returns must have been purchased through www.filorga.com/us_en.

    Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

    Our product return location is : Filorga Americas 429 Lenox Avenue, Miami, FL 33139

FORMULAS

  • How can I get a list of ingredients of a FILORGA product?

    The complete list of ingredients is indicated on each packaging. We can also provide a complete list of ingredients.. Please reach out to Hello@filorga.com .

  • Do Filorga products contain synthetic ingredients?

    Filorga primarily seeks to provide the most effective formulas, and hence it is possible to find synthetic molecules in some of our products as they are more effective than natural active agents.

  • Are FILORGA products tested on animals?

    We do not conduct any tests on animals and comply with the European regulations prohibiting the use of such methods.

  • How long can you retain a product once open?

    We mention the PAO (period after opening) on each product. So you can see, on our packaging, a pictogram representing an open jar indicating the recommended period of use.

ONLINE ORDERS

  • WHAT ARE THE SHIPPING AND DELIVERY POLICIES?

    The order will be fulfilled by FedEx Express in 3 business days with effect from the following day after your order has been placed. Orders from $250 and above will ship via FedEx and will require a signature. At this time filorga.com/us_en orders may only be billed or shipped to locations within the United States but some restrictions apply. If you wish to ship an order to Puerto Rico, Hawaii and Alaska please contact our customer service at Hello@filorga.com .